Answered By: Sandra Avalos Last Updated: Sep 29, 2020 Views: 2
Answered By: Sandra Avalos
Last Updated: Sep 29, 2020 Views: 2
Here are some troubleshooting techniques to try:
- ID # is your MyGateway ID # also known as your Student/Staff ID # or Banner ID #
- Check that your MyGateway ID # and last name are entered right (sometimes auto-filling will enter the wrong information).
- First letter of the last name must be capitalized when logging in.
- Clear out the cache/cookies from the browser you are using.
- Try a different browser (if you have access to one).
If these solutions don’t work please use the “Ask a Librarian” chat box on the library homepage for live staff help during library service hours.