Here are some troubleshooting techniques to try:

• ID # is your MyGateway ID # also known as your Student/Staff ID # or Banner ID #
• Check that your MyGateway ID # and password are entered right (sometimes auto-filling will enter the wrong information).
• Clear out the cache/cookies from the browser you are using.
• Try a different browser (if you have access to one).

If these solutions don’t work please use the “Ask a Librarian” chat box on the library homepage for live staff help during library service hours.