Answered By: Sandra Avalos
Last Updated: Sep 29, 2020     Views: 2

Here are some troubleshooting techniques to try:

  • ID # is your MyGateway ID # also known as your Student/Staff ID # or Banner ID #
  • Check that your MyGateway ID # and last name are entered right (sometimes auto-filling will enter the wrong information).
  • First letter of the last name must be capitalized when logging in.
  • Clear out the cache/cookies from the browser you are using.
  • Try a different browser (if you have access to one).

If these solutions don’t work please use the “Ask a Librarian” chat box on the library homepage for live staff help during library service hours.